1. Acceptance of Terms
Users must adhere to and accept the Terms by accessing or using any content on the Matrix Dastinations website or its services. Users must refrain from using our site or services when they oppose any of the terms provided.
2. Services Offered
Dubai-based Matrix Dastinations delivers “Airport to Airport” concierge services and customized hotel reservations and visa support as well as hand-picked tours and experiences to their luxury travel clients.
3. Booking and Payments
The availability of slots determines all reservations. The itinerary together with invoice will be sent upon reservation confirmation. A booking deposit serves as the first payment followed by a required submission of the rest of the payment before arrival. Bank transfers and credit cards along with other set procedures represent the payment methods available.
4. Cancellations and Refunds
Written cancellations are required. The refund policy regulates compensation through various conditions based on scheduled services and timing of cancellation. Our company provides full refunds together with alternative solutions in cases where we must cancel services.
5. Travel Documentation
Matrix Dastinations takes pride in delivering outstanding services yet remains exempt from liability for trip-related injuries or losses and will not account for changes caused by unforeseen events or third-party service provider activities.
6. Liability
All customers must obtain valid passports and necessary travel documents alongside their visas before their journey. The visa assistance service of Matrix Dastinations does not extend to visa approval assurances.
7. Privacy Policy
We value the privacy of our customers. For more on how we gather, utilize, and safeguard your personal data, please see our Privacy Policy below.
8. Governing Law
The laws of the United Arab Emirates apply to these terms. The courts of Dubai will decide any issues pertaining to these terms or our services.
